Sweep and Inspection $100.00
Inspection only $90.00
Call out Fee (After Hours only) Above charge + $90.00 + $1.86/KM
We understand that our customers have busy lives too. If you have to change or cancel an appointment please give as much notice as possible. We have allocated time in our day specifically for you and late notice cancellation may mean we cannot rebook. We may have turned away other customers if we have a full day.
If the customer wishes to cancel or re-arrange the appointment then this should be done as soon as possible. If we arrive at the address for a previously agreed appointment, and are not required, or the customer is not present, or we cannot complete the work through no fault of ours the customer will be liable for a call out charge. If the customer is excessively late for the previously agreed appointment, a call out fee will be charged.
Charging If We Are Unable to Carry Out Sweep Upon Arrival
Should our sweeps turn up and be unable to carry the sweep out then we reserve the right to charge the full price of the intended booked sweep. We have come across many properties where the homeowner has booked a sweep and upon arrival the chimney pots have been capped off previously so making it not possible to carry a sweep out. We are happy to advise on remedial action needed to enable a sweep to take place but as our time and diary space is very busy and precious, we cannot attend properties and walk away due to lack of information or incorrect information provided when booking. Our administration team always try and be thorough with asking as much as possible but if you’re unsure please send us some emails with pictures before we confirm the appointment.
We will take all reasonable precautions to ensure the health and safety of the customer and occupants at the property. The customer must act on Flaming Fires advice with regards to health and safety while the work is in progress. Failure to act may result in termination of the work with full payment to be made. The customer is to ensure that the working area is safe and hygienic for us to enter. If we find the property dangerous to enter, the work will not proceed and the customer will be liable for a call out charge. If the chimney/fireplace is found to contain asbestos components, the work will cease. The customer may be liable for the full payment and safe removal of the asbestos must be carried out before the work can be completed.
Working at heights is a Job and weather dependant activity. Flaming Fires has the right to complete a visual inspection only of the Fireplace cowl or cancel an appointment for work that involves ascending ladders or the use of mobile access equipment if it is judged to compromise safety. If equipment has been hired for the work, the customer will be liable for the cost. No other additional charge will be made for our time and the appointment will be re-arranged.